09 Sep 11 Executive Interview Series with Marshall Lager | CRM Evolution 2011 – Software Advice (blog)
Executive Interview Series with Marshall Lager | CRM Evolution 2011
Software Advice (blog)
One of the more recognized leaders in the CRM industry is Marshall Lager of Third Idea Consulting. I was able to snag Marshall for a bit to discuss the most buzzed-about topic at the conference: social CRM. Social CRMis derived from tools that are …
Tags: social crm
08 Sep 11 Telligent Positioned in the Visionaries Quadrant for Magic Quadrant for … – Prfire (press release)
|
Telligent Positioned in the Visionaries Quadrant for Magic Quadrant for …
Prfire (press release) Telligent is positioned in the Visionaries quadrant in three recent reports from Gartner related to community software, including the 'Magic Quadrant for Social Software in the Workplace' (2) and 'Magic Quadrant for Social CRM' (3). … Lithium Technologies Positioned in the "Leaders" Quadrant of the Magic … Jive Positioned as a "Leader" in the Magic Quadrant for Social Software in the … |
08 Sep 11 Social CRM Charting $1B Course for 2012 – eWeek
Social CRM Charting $1B Course for 2012
eWeek
The trend has spurred larger enterprise software providers to acquire smaller companies to gain social CRM tools rather than spend the time building them in-house. Jive Software, Oracle (NASDAQ:ORCL), Salesforce.com (NASDAQ:SFDC) and more than 100 …
Sorry Gartner, Here’s the Real Magic Quadrant for SCRM Business Insider
Social CRM to surpass $1bn in revenue by 2012: Gartner Computer Business Review
Social CRM mkt to surpass 36 1bn in revenues by end-2012 Moneycontrol.com
WebWire (press release) -TMC Net -Business 2 Community
all 18 news articles »
08 Sep 11 InsideView Debuts CRM+ To Bring Social Intelligence To Business Operations – Washington Post
|
InsideView Debuts CRM+ To Bring Social Intelligence To Business Operations
Washington Post It basically brings social data to all CRM users (marketing, operations, customer service, etc.), not just sales. As Gartner reported this morning, the social CRM market is expected to reach $1 billion by year-end 2012, so clearly there is increasing … InsideView Adds Intelligence to the Social Enterprise With Launch of CRM+ |
08 Sep 11 Gartner: Social CRM Market Will Reach $1B In Revenue By 2012 – Washington Post
|
Gartner: Social CRM Market Will Reach $1B In Revenue By 2012
Washington Post Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. Worldwide social CRM is projected to total $820 … |
08 Sep 11 Salesforce.com Steers Social Enterprise Movement Amid Cloudy Outlook – IT-Director.com
 Enterprise Irregulars |
Salesforce.com Steers Social Enterprise Movement Amid Cloudy Outlook
IT-Director.com By one measure, Salesforce.com gets less subscription revenue per customer than some of Social CRM applications vendors as if they were beating Salesforce.com at its own game because the pervasive nature of their Cloud-based services has translated … The Economic Impact of Dreamforce Has Salesforce.com Graduated To The IT Big Leagues? Salesforce.com – the Facebook of business? |
08 Sep 11 Social CRM spend set to surge – CIO Magazine
|
Social CRM spend set to surge
CIO Magazine According to Gartner analysts, spending on social software for marketing, customer service and sales increased by 40 per cent in 2010, but social CRM remained less than 5 per cent of the total CRM application market. “Spending on business-to-business … Gartner Says $1B Market for Social CRM by 2013 |
08 Sep 11 Top tips on making your CRM strategy more social – Utalkmarketing
|
Top tips on making your CRM strategy more social
Utalkmarketing By closely aligning your social media and CRM strategies, you can boost the performance of your social activity and start to generate ROI directly from it. Here we look at some tip tips on how to achieve 'social CRM'. “Social CRM allows businesses to … |
08 Sep 11 Fast-Growing Companies Choose Clear Task for Move to Salesforce Service Cloud – San Francisco Chronicle (press release)
|
Fast-Growing Companies Choose Clear Task for Move to Salesforce Service Cloud
San Francisco Chronicle (press release) Ngmoco, a leading developer of games for the Android and iOS platforms, and Get Satisfaction, a leader in Social CRM, both faced challenges tracking high volumes of customer requests and conversations. Clear Task professional services helped each … |
08 Sep 11 Social CRM ‘set for massive growth in 2012′ – Experian QAS
|
Social CRM 'set for massive growth in 2012'
Experian QAS Address correction, verification and other communications with business customers are increasingly taking place using social media, which is driving growth in the customer relationship management (CRM) market. The global social CRM market is forecast … |
