Telligent Positioned in the Visionaries Quadrant for Magic Quadrant for …
Prfire (press release)
Telligent is positioned in the Visionaries quadrant in three recent reports from Gartner related to community software, including the 'Magic Quadrant for Social Software in the Workplace' (2) and 'Magic Quadrant for Social CRM' (3). …
Lithium Technologies Positioned in the "Leaders" Quadrant of the Magic …MarketWatch (press release)
Jive Positioned as a "Leader" in the Magic Quadrant for Social Software in the …PR Newswire (press release)

all 26 news articles »

InsideView Debuts CRM+ To Bring Social Intelligence To Business Operations
Washington Post
It basically brings social data to all CRM users (marketing, operations, customer service, etc.), not just sales. As Gartner reported this morning, the social CRM market is expected to reach $1 billion by year-end 2012, so clearly there is increasing …
InsideView Adds Intelligence to the Social Enterprise With Launch of CRM+MarketWatch (press release)

all 8 news articles »

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012
Washington Post
Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. Worldwide social CRM is projected to total $820 …

Salesforce.com Steers Social Enterprise Movement Amid Cloudy Outlook
IT-Director.com
By one measure, Salesforce.com gets less subscription revenue per customer than some of Social CRM applications vendors as if they were beating Salesforce.com at its own game because the pervasive nature of their Cloud-based services has translated …
The Economic Impact of DreamforceCRM Buyer
Has Salesforce.com Graduated To The IT Big Leagues?InformationWeek
Salesforce.com – the Facebook of business?Information Age
Seeking Alpha -Small Business Computing -Enterprise Irregulars
all 44 news articles »

Social CRM spend set to surge
CIO Magazine
According to Gartner analysts, spending on social software for marketing, customer service and sales increased by 40 per cent in 2010, but social CRM remained less than 5 per cent of the total CRM application market. “Spending on business-to-business …
Gartner Says $1B Market for Social CRM by 2013ReadWriteWeb

all 4 news articles »

Top tips on making your CRM strategy more social
Utalkmarketing
By closely aligning your social media and CRM strategies, you can boost the performance of your social activity and start to generate ROI directly from it. Here we look at some tip tips on how to achieve 'social CRM'. “Social CRM allows businesses to …

Fast-Growing Companies Choose Clear Task for Move to Salesforce Service Cloud
San Francisco Chronicle (press release)
Ngmoco, a leading developer of games for the Android and iOS platforms, and Get Satisfaction, a leader in Social CRM, both faced challenges tracking high volumes of customer requests and conversations. Clear Task professional services helped each …

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Social CRM 'set for massive growth in 2012'
Experian QAS
Address correction, verification and other communications with business customers are increasingly taking place using social media, which is driving growth in the customer relationship management (CRM) market. The global social CRM market is forecast …